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Radio Services

Service description

Provide service and equipment for state Radio Operations.

For more specific information see: Radio services Operations

Benefits for users

  • Centralized point for installation, maintenance/ trouble-shooting, billing services

Availability:

Technical support of dispatch centers and major infrastructure components is provided 24x7x365. Technical support for mobile/ portable radios is provided 7:30 a.m. to 5:00 p.m. on business days.

Service Components Included in the Base Price:

  • Install and remove mobile radios into vehicles.
  • Maintain mobile and portable radios, dispatch centers, base stations, microwave links, and towers.
  • Constant monitoring of infrastructure components (towers, generators, radios, etc.).
  • Provide backup generator power to ensure 24x7 operations.
  • Reprogram a radio once a year at no cost.
  • Certified and/or licensed radio technicians.
  • All necessary hardware and accessories for installation and maintenance.
  • Active inventory of all radio devices.
  • A service history to identify radios that have an unusually high amount of repairs.

Options Available for Additional Charge (SOM access only):

  • Additional radio reprogramming.

Rates charged: for this service:

Radio support services are now consolidated under OIT and rates developed based on technician, test equipment, vehicle, parts and other costs to maintain the entire state radio network.  Rates are variable based on radio equipment type and cover all support of the devices.  Rates cover replacement of end user equipment when it reaches the end of its service life.  End user equipment must be in the OIT inventory system to ensure coordination of support and service.

Specific monthly rates by type of radio equipment: Please consult our current rates

  • Base station/repeater (VHF or UHF)
  • Receiver voting comparator
  • Consoles with 36 positions
  • 960 radio link
  • Mobile radio
  • Portable radio
  • Mobile extender

Service Level Targets & Agreements:

Technical support of dispatch centers and major infrastructure components is provided 24x7x365. Technical support for mobile/ portable radios is provided 7:30 a.m. to 5:00 p.m. on business days.

To get help and or order this service:

How to Escalate Service Issues:

Customers (users) responsibilities related to this service include:

  • Active Footprints ticket.
  • Pre-authorized payment for additional services.    
  • Item to be serviced needs to be currently on the user's inventory list, and paying monthly billing.      
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Page last modified: September 26, 2011