OIT Service Management - The Technology Business Consultant (TBC)
TBC Assignments:
TBC |
Agencies: |
Director for Technology Business Consultants and TBC for DOC, DOT, DOE, MHDO, MHPC, Museum, PUC, State Board of Education, Maine State Library, Workers Compensation Board and Somerset County |
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DHHS |
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ACF, Baxter State Park, DEP, DMR, DPS, DVEM, IF&W, MEMA |
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DOL, DAFS (including MRS), PFR and affiliated boards, DECD, SPO, Public Advocate, Indigent Legal Services, Human Rights Commission, Ethics Commission, Maine Arts Commission, Treasury, State Auditor, Governor’s Office |
Summary of TBC responsibilities:
Major job responsibilities of the TBCs include:
- Function as Agency IT Account Representative
- Know business/ Agency mission
- Create business relationships with key business leaders within Agencies
- Understand/monitor the quality, effectiveness and sustainability of all IT services provided in support of the agencies’ mission
- Participate and consult in the preparation of Agencies’ IT budgets
- Identify critical business applications along with agency service expectations of those applications (assist with Business Impact Analysis of agencies’ applications)
- Work across OIT to ensure business needs are being met
- Raise awareness of common IT business solutions
- Work collaboratively with other OIT resources to identify common business solutions
| Contact Service Catalog Webmaster | Page last modified:
February 1, 2013
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OIT Service Management Overview
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