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Internet Information and Web Services

Service description

This service provides centralized hardware and software required to establish and maintain internet and intranet web sites.

Benefits for users

  • A standardized, dependable cost effective server environment that meets the businesses needs.
  • Steady predictable costs.

Availability:

Normal, default coverage is 7AM 5PM, Monday Friday. In order to have 24x7 coverage, OIT needs to receive a written business justification. Once justification has been approved, OIT will work with the business on a service level agreement for the specific systems.

Service Components Included in the Base Price:

  • Static Web Hosting
  • ASP and ASP.NET Web Hosting
  • Windows 2003 Servers running Internet Information Services Version 6
  • Intranet as well as Internet Hosting
  • Hardware-based load balanced environment (Internet hosting environment only)
  • Oracle and MS-SQL Connectivity
  • Unlimited FTP accounts
  • Hardware Monitoring
  • WebNM Monitoring
  • Backup and Recovery of web content
  • 24 X 7 data center monitoring

Options Available for Additional Charge:

  • 24x7 coverage is available for systems with a specific need for this type of coverage.

Rates charged: for this service:

There is no separate charge for IIS and Web Services as the cost has been embedded in the database rate.

Service Level Targets & Agreements:

The standard production published service level agreement can be viewed at the following link:  http://www.maine.gov/oit/services/FAQ-Help/Standard-SLA.html. A formal SLA has not been developed specific to this service.

To get help and or order this service:

  • To learn more about this service or to order this service:
    • Call Customer Support at 624-7700
    • Enter a Foot prints service request assigned to the OIT Application Server team
    • Request assistance at one of the regular scheduled meeting with Core Technology and TBC leadership.
  • How to Escalate Service Issues:
    • If the published SLA is not met, the issues can be escalated to the next priority level by any of the following methods: Dawnna Pease, Manager
    • Production Services Windows Server, Citrix, File & Print and SQL Server Services
    • dawnna.pease@maine.gov ~ 207.624.7548

How to Escalate Service Issues:

If the published SLA is not met, the issues can be escalated to the next priority level or a call made to the Manager or CTO (Chief Technology Officer)

Customers (users) responsibilities related to this service include assuring that:

  • Individual users follow state IT use rules and policies, including all security policies
  • A contact person and backup are designated to interface with the OIT team
  • Any issues or problems with this service are reported to the OIT team as promptly and with as complete information as is feasible.
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Page last modified: January 11, 2012