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Hosted Windows Virtual Servers

Existing physical servers can be relocated into a virtual environment and new servers can be initiated there. Because one physical machine can hold multiple virtual servers and Virtual Servers are less expensive, they are faster and more efficient to maintain than physical servers.

Benefits for users

  • Server Virtualization improves service and gives increased value for customers in several ways.
  • Virtual servers require considerably less total physical space and energy consumption than physical servers saving money and reducing the states carbon footprint.
  • OIT manages multiple servers as clusters lowering overhead costs and standardizing updates, maintenance and other operating procedures.
  • The system design allows for greater fluctuation in demand from individual systems within a cluster.
  • Another benefit for Virtualization within State of Maine is cost avoidance, or reducing the net new physical expenditures for new servers within State of Maine s environment.

Availability:

Normal coverage is 7AM – 5PM, Monday – Friday. To initiate 24x7 (or any other expanded) coverage, the business unit will need to provide a written business justification to OIT. Once justification has been approved, OIT will work with the business on a service level agreement for the specific systems.

Service Components Included in the Base Price:

  • 40 gig of local disk space for customers applications and backup of data on this space
  • Network connection/connections
  • Facilities management (secure datacenter, uninterruptible power supplies, generators, temperature controlled physical environment)
  • Primary and secondary server administration and support
  • All OIT overhead costs (facilities, personnel, etc.); 24 x 7 data center monitoring/coverage
  • Management of upgrades (patches) and technical support for the operating system
  • Virus protection
  • Application hosting services (hardware, operating system and security model)
  • Monitoring of all hardware (with and server functionality and log monitoring available upon request)
  • Operating system backup w/ off-site rotation
  • Purchase of servers and contract/supplier management

# Virtual CPUs

Up to 2

Memory

Up to 2 GB

Storage

Up to 40 GB

Options Available for Additional Charge:

  • Any storage above the 40GB at the storage published rate. See the OIT rate table for details.

Rates charged:

for this service are in the OIT rate table: VM Server Instance (new rate with hardware) *

* Rates are also shown for additional storage beyond the amount in the standard agreement.

Service Level Targets & Agreements:

The standard production published service level agreement can be viewed at the following link:  http://www.maine.gov/oit/services/FAQ-Help/Standard-SLA.html A formal SLA has not been developed specific to this service.

To get help and or order a Hosted Windows Virtual Server:

  • To learn more about this service or to order this service:
    • Call Customer Support at 624-7700
    • Enter a Foot prints service request assigned to the OIT Application Server team
    • Request assistance at one of the regular scheduled meeting with Core Technology.
  • How to Escalate Service Issues:
    • If the published SLA is not met, the issues can be escalated to the next priority level by any of the following methods: Dawnna Pease, Manager
      Production Services Windows Server, Citrix, File & Print and SQL Server Services
      dawnna.pease@maine.gov ~ 207.624.7548

Customers (users) responsibilities

  • Individual users follow state IT use rules and policies, including all security policies
  • A contact person and backup are designated to interface with the OIT team
  • Any issues or problems with this service are reported to the OIT team as promptly and with as complete information as is feasible.

Additional Information:

More Detailed Product Description:

Virtualization entails swapping out physical servers and bringing them into virtual server clusters. Though these clusters also reside on physical equipment, the system design puts many former physical servers onto one VM machine which uses far less space and energy than the combination of physicals servers it has replaced. The group of servers is also managed more efficiently for activities such as testing, security, routine maintenance and upgrades.

Having groups of servers sharing resources in a cluster gives OIT a great deal more flexibility in responding to fluctuations or increases in demand. Future costs are also reduced because replacement options are less expensive than replacing a physical server.

Physical servers must be checked carefully for compatibility and up to date upgrades and software versions before the conversion is made.

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Page last modified: January 11, 2012