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Messaging Services

 

The OIT Email service is a business class centralized Email messaging service using Microsoft Exchange Server and a local Email client (Microsoft Outlook) on users' desktops.

 

Benefits for users

Basic Email:

  • Access to the State of Maine global address list
  • Ability to access mail outside of the firewall using Secure/ID and Outlook Web Access
  • Ability to send and receive e-mail to and from internet recipients

Instant Messaging

  • Ability to send and receive instant messages on the computer screen to/from other maine.gov computers that have this service installed (does not send or receive from computers outside the maine.gov network).

Blackberry services

Availability:

Services are available 24 hours x 7 days per week excluding planned outage maintenance windows and unavoidable events for: Exchange Services and Blackberry services. For all other services listed above normal coverage is 7AM – 5PM, Monday – Friday.

Service Components Included in the Base Price:

Basic Email:
  • E-mail account with 2 GB storage
  • Account set-up on Exchange Server
  • Public Folder
  • Outlook Web Access
  • SPAM Filtering
  • Anti-virus protection
Instant Messaging
  • License
  • Account set-up on maintained up-to-date Live Communications server
Blackberry services
  • License
  • User account set-up on Blackberry Enterprise Server
  • Technical support as it relates to the Blackberry Enterprise Server
  • Basic 101 training can be found at:
    (URL http://us.blackberry.com/support/devices/) if you are in need of assistance.

NOTE: Blackberries and a limited number of other mobile devices can be configured to send and receive State of Maine email. Request your supervisor to contact your agency Telco/Wireless Coordinator. He/she will obtain the Blackberry and complete the device configuration. OIT will then enable access to email, calendar, and contacts.

Service Facts: Cell Phones & other mobile devices

Options Available for Additional Charge:

Additional storage available in 1 GB increments (above the included base 2 GB)

Options Available for Additional Charge ordered through your US Cellular Wireless Coordinator: 

    • Bluetooth Headset
    • Carrying Case
    • Vehicle Adapter
    • Extra power adapter

Rates Charged:

Please see the OIT rate table

Service Level Targets & Agreements:

The standard production published service level agreement can be viewed at the following link:  Standard_SLA_CTS_Production Services. A formal SLA has not been developed specific to this service.

How to get help and or order Email related services:

  • To learn more about this service:
  • To order Email services:
    • Submit a request to the Customer Support Center via e-mail or phone to OIT.Customer-Support@maine.gov or 207.624.7700
    • Provide name of account to be enabled and the type of service requested
  • For help with Blackberry services:
  • For Outlook Information see: Outlook Tips & Self Help
  • How to Escalate Service Issues:
    • If the published SLA is not met, the issues can be escalated to the next priority level by any of the following methods: Dawnna Pease, Manager
      Production Services Windows Server, Citrix, File & Print and SQL Server Services
      dawnna.pease@maine.gov ~ 207.624.7548

Customers (users) responsibilities

- related to this service include assuring that:  

  • Individual users follow state IT use rules and policies, including all security policies
  • A contact person and backup are designated to interface with the OIT team
  • Any issues or problems with this service are reported to the OIT team as promptly and with as complete information as is feasible.  

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Page last modified: October 17, 2014