Catalog Header

A-Z Listing Help Service Catalog Home

Application Load Balancing

Service description

Load balancing is a resource sharing scheme where two or more servers are used to run an application. This permits a more even distribution of the workload over available hardware and serves as protection against a single failure point catastrophic loss of functionality.

Benefits for users

  • Support via standardized platform
  • Enterprise-class implementation


Availability: 24x7. Technical support of core services and critical sites is provided 24 x 7. Technical support for all other locations and individual users is provided 7:00 a.m. to 5:00 p.m. on business days.

Service Components Included in the Base Price:

  • OSI Layer 4 to Layer 7 load balancing design and implementation on Alteon load balancers
  • Equipment maintenance
  • Equipment specification

Options Available for Additional Charge:

  • NA

Rates charged:

for this service are in the OIT rate table:

Service Level Targets & Agreements:

The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services. A formal SLA has not been developed specific to this service.

To get help and or order this service:

  • To learn more about this service or to order this service:
    • Contact the help Desk @ 624-7700 for a Footprints service request
  • How to Escalate Service Issues:
    • If the published SLA is not met, the issues can be escalated to the next priority level by the following method:

Customers (users) responsibilities:

  • Service request
  • Specifies real/virtual server IP addresses and ports to load balance
  • Provides application-specific requirements

Contact Service Catalog Webmaster
Page last modified: October 17, 2014