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Maine State Government
Dept. of Administrative & Financial
Office of Information Technology (OIT)
for the Use of Blackberry Mobile Devices
State agencies will comply with this
standard when acquiring and using Blackberry mobile devices.
A. The purpose of this standard is
to govern the use of Blackberry mobile devices.
B. The State of Maine Office of
Information Technology (OIT) establishes the conditions by which the devices
may be configured, upgraded, maintained and supported.
Guidelines and Procedures
A. For the purpose of this
standard, Blackberry devices are currently the only mobile device that is
supported by the Office of Information Technology for connection to the
enterprise Exchange e-mail system.
B. There will be one Blackberry
device per user unless the Blackberry is configured with a generic e-mail
account to be shared by two or more individuals.
C. The Blackberry device must be purchased
through the State’s US Cellular contract.
No personal devices will be added to the Blackberry Enterprise Server.
D. The ability to download 3rd
party software on Blackberry devices has been disabled at the enterprise
level. Understanding that there may be a
business need to download certain 3rd party software (e.g. spell
check); procedures have been put into place to allow certain software to become
“authorized software” for use on the devices.
The procedure is outlined in the State
of Maine Procedure for the Use of Non-State Owned/Approved Software or Devices
for State Business.
E. The cost of any third party software
will be borne by the requesting customer at the standard rate for an hour of
OIT support. Testing, if required by the
plan, will be billed to the customer as well.
1. A technical implementation policy will be
created on the Blackberry Enterprise Server to allow for the 3rd party software
to be downloaded. This policy will be
applied to those user(s) who have an approved need for it.
2. A list of approved vendors and applications
will be published by OIT and added to the Frequently Asked Questions found on
the Intranet and added to OIT’s Permitted Software intranet site: http://inet.state.me.us/oit/services/index.
F. Blackberry device accessories
requiring changes to the Enterprise Server (e.g. keyboard):
1. The business need or accessibility need of 3rd
party software must be submitted to the requester’s AITD via the procedure
outlined in the Procedure for the Use of Non-State Owned/Approved Software or
Devices for State Business.
2. The accessory will be tested and analyzed by appropriate
OIT technical resources to determine risks and operability.
3. The cost of the accessory will be paid by the
customer’s agency. The standard rate per
hour for testing will be billed where appropriate.
4. Necessary changes to allow for the accessory will
be made to the Blackberry Enterprise Server.
5. If necessary, a technical implementation policy
will be created on the Blackberry Server and applied to user(s) with a need for
6. The accessory will be made the standard for
G. For security purposes, a
password policy will be applied to all Blackberry devices. The password policy is as follows:
1. Passwords will be at least five characters in
2. After 60 minutes of inactivity, the device
will become locked requiring a password for further use.
3. After ten incorrect password attempts, the
device will automatically be wiped (formatted).
4. Passwords will remain static
and will not be required to change.
It is recommended that passwords also be set on other mobile
devices that are used such as Palm Pilots and PDAs.
H. Lost or stolen devices:
1. All lost or stolen devices should immediately
be reported to the OIT
Center at 624.7700 so
that the device can be wiped (formatted).
A. This standard is intended to
manage the approval and use of Blackberry devices connected to the State of Maine wide area network by:
1. Vendors and employees of agencies within the Executive
Branch and semi-autonomous State agencies.
A. The Chief Information Officer
(CIO) is responsible for the development, implementation and monitoring of
statewide standards. The CIO is responsible for approving all fee schedules
associated with this procedure.
B. Agency director(s) or their
designees will be responsible for approving the request for the use of mobile devices.
C. The Agency Information
Technology Director (AITD) and the OIT Director of Enterprise Applications Services
will be included in the information exchange regarding the request for the use
of mobile devices. Should the AITD or the Director of Enterprise Applications find
concern with the agency director’s decision, it is the AITD’s responsibility to
intervene in the process.
D. The OIT Enterprise Information
Security Director is responsible to assure the process defined to implement the
standard is in accordance with ALL
State and OIT policies.
A. Mobile Device: is a pocket-sized computing device, typically
comprising a small visual display screen for user output and a miniature
keyboard or touch screen for user input.
B. Blackberry: a wireless device introduced in 1999 which
supports push e-mail, mobile telephone, text messaging, internet faxing, web
browsing and other wireless information services.
C. Agency director(s) – For the purposes of this policy, the term
“agency director(s)” refers to the agency policy influencing leaders identified
in Maine Revised Statutes Annotated, Title 5 section 932 etc.
Semi-autonomous state agency: An agency created by an act of the Legislative Branch that is not a
part of the Executive Branch. This term does not include the Legislative and
Judicial Branches, Offices of the Attorney General, Secretary of State, State
Treasurer and Audit Department.
Initial Issue Date: October 14,
Latest Revision Date: December
5, 2014 – to update Document Information.
Point of Contact: Dawnna J. Pease,
Windows, Citrix, File & Print Support Section Manager, 207.624.7548.
Approved By: Greg McNeal, Chief Technology Officer, OIT, 207-624-7568.
Position Title(s) or Agency
Responsible for Enforcement: Greg McNeal, Chief Technology Officer, OIT
A. Legal Citation: 5
M.R.S.A. Chapter 163 Section 1973 paragraphs (1) B and (1) D, which read in
part, “The Chief Information Officer shall:” “Set policies and standards for
the implementation and use of information and telecommunications technologies…”
and “Identify and implement information technology best business practices and
Waiver Process: See the Waiver Policy.