Help Yourself FAQ's

  1. How do I close a frozen application without rebooting my computer?
  2. How do I find the IP Address or Computer name for my computer?
  3. My Network drives are not showing, what do I do?
  4. When I open my mail, I get an error message saying the set of folders could not be opened. What does that mean and what do I do?
  5. How can I find out before calling customer support if the States Network is having issues or any application issues?
  6. How can I put a shortcut of this page on my desktop for easy access?
  7. Once I put this shortcut on my desktop how can I change the name of the icon so it just says daily status page or something that I want it to be called?
  8. My TAMS icon is not working on my desktop. Why?
  9. How often does my Active Directory password change? (What you use to sign onto your computer)
  10. Why do I get prompted for a user id and password for my mail when Ive never been asked before?

1. How do I close a frozen application without rebooting my computer?

Sometimes an application, such as Word, Excel, or other application or program, may hang or freeze during use. There are many possibly causes to these problems, but it is possible to close such programs.

Before attempting to force an application to shut down, however, make sure that it is not running a process such as calculations, merges, or other functions the applications can perform.

The tool you can use to check on active or loaded applications and close them is called the Task Manager. To activate the Task Manager use the following steps:

  1. Press and hold the [Ctrl] and [Alt] keys and tap the [Del] key
  2. Release the [Ctrl] and [Alt] keys.
  3. Select Task Manager from the buttons listed along the bottom of the Windows Security menu.

Selecting Task Manager opens a pop-up window as can be seen below. You will see programs listed as Task, followed by the Status of the application.

Task Manager

A normal condition for an application has a Status indicating that it is Running'. If an application indicates a status of Not Responding' the application may be busy performing a function, or it is possible that the application has frozen or otherwise hung up on a function it may have been attempting to perform.

If you cannot close an application or otherwise use the application through normal means, such as clicking on File and selecting the Close or Exit option, clicking on the x button in the top-right corner or the window, holding the [Alt] key and pressing the [F4] key, or right-clicking on the object's indicator in the Task Bar and selecting the Close or Exit option there, you can use the Task Manager to close the frozen application.

  1. With the Task Manager open, high-light the frozen application's name in the Applications Tab by left-clicking on the name.
  2. Left-click on the End Task button. This will usually force the application to close. Note that data may be lost. Tip: Save your work often.
  3. Close the Task Manager when done.
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2. How do I find the IP Address or Computer name for my computer?

There are several ways of finding out what your IP Address is. The fastest and easiest way, if you are directly connected to the State of Maine Network and logged into your computer, you can simply click this hyperlink: http://csn.state.me.us/myip/ which should open your web browser and show your IP which should appear similar to this example:

CSN Screen

 

Another method is to use the Command Prompt , which can be opened via the Start button on your Windows Toolbar:

Windows Toolbar

  1. Click on Start and elect the Run... option from the Start Menu. This will open the Run window as shown.
  2. Enter the letters cmd in the Open: field as shown and click the OK button, which will open the Command Prompt.
  3. In the command prompt, a flashing cursor that looks like an underscore ( _ ) should be visible.
  4. Type the letter ipconfig (as shown below) an press the [Enter] key:

    Command Prompt
  5. You will then see a report on your IP configuration similar to this one:

    Command Prompt

Note the IP Address given in the line IP Address....... on your screen, this will be your IP Address.

 

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3. My Network drives are not showing, what do I do?

  • Sometimes restarting your machine will get your network drives back.
  • You can also try to run VPN login scripts. Click on this link and it should take you there. Scroll down and find your department. http://inet.state.me.us/tools/vpnlogin/default.aspx
  • Make sure your network cord is plugged in at both ends.
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4. When I open my mail, I get an error message saying the set of folders could not be opened. What does that mean and what do I do?
This means either the path to the archive folders is not set right (may have gotten corrupted somehow and just needs to be redone or the network drive you have your archive folders on (which is usually the drive that has your name on it such as lisa.h.weymouth when you go to my computer) is disconnected.

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5. How can I find out before calling customer support if the States Network is having issues or any application issues?
You can go to the Daily Status Page to check for issues at http://www.maine.gov/oit/customer_service/dailystatus

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6. How can I put a shortcut of this page on my desktop for easy access?
Once you are on that page go up to file, select send, and then select shortcut to desktop.

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7. Once I put this shortcut on my desktop how can I change the name of the icon so it just says daily status page or something that I want it to be called?
Find the icon on your desktop, left click on the name part of the icon and then slowly left click again so it has a white background and the cursor is blinking. Then you can type the name of what you want it to be and hit enter.

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8. My TAMS icon is not working on my desktop. Why?

  • The path of the Icon is probably corrupt.
  • Delete that icon on the desktop and then open up the internet, go to this link http://inet.state.me.us. Look down on the left hand side of the screen for MS TAMS LOGON. Click on that. It will come up with a box for you to put your TAMS information. (Remember the user name is your Anumber which is also on your pay stub if you forget what it is).
  • Once you are on the TAMS site you can create another shortcut to put on your desktop.
  • Go to file, click on send to, and then shortcut to desktop.
  • You can change the name of the shortcut on your desktop by left clicking on the name part of the shortcut and then left click again so the back ground of the description is white and the cursor is blinking and then start typing what you want it to say like start typing TAMS if you want it to just say that. Then hit enter and you are done.

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9. How often does my Active Directory password change? (What you use to sign onto your computer)
You will be prompted to change your active directory password every 120 days.

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10. Why do I get prompted for a user id and password for my mail when Ive never been asked before?

  • With most departments your credentials you use to sign onto your computer should sync up with your mail. So once you are signed onto your machine you should be able to just click onto your e-mail icon and have your mail come right up.
  • Its possible that your e-mail profile got corrupt somehow. If you call customer support they will be able to recreate your profile.
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