Reference Services: Tried, True and New

Course Objectives:

Reference is still intrinsic to library services. It is evolving with changing patron needs, varied information resources and new delivery formats. Yet much of traditional practice remains important to providing quality information services to patrons. In this webinar, we will explore the balance between traditional and contemporary reference approaches, inviting you to join this open space conversation. What methods do you employ for reference today? What works? What doesn't? How does social media play a role? Lets learn from each other "how we do reference" so we can find the best fusion of traditional and modern reference service.