Basic Web-Based Reference
- Link: Basic Web-Based Reference
- Topic: Programming & Services - Reference & RA
- Level: Elective
- Sponsor: WebJunction
- Format: self paced online
- Contact Hours: 1
NOTE: You must have a WebJunction Learning account to access this course. Click on the link above and then click on Go To Courses in the teal box in the middle of the page to the right. Enter your learning account login and password. Follow the path below to find the course.
Self Paced Courses > Library Services > Basic Web-Based Reference
Web-based, or virtual reference has rapidly become a standard patron service offered by many public libraries. It uses the tools of the internet to extend traditional reference service to the point of need, bringing the service to patron rather than requiring the patron to come in to the library.
Basic Web-based Reference will help the learner to provide basic web-based reference service involving e-mail and chat. The course addresses the advantages and disadvantages of online reference, gives step-by-step guidance, and provides tips and resources.