Internal Customer Service

  • Link: Internal Customer Service
  • Topic: Programming & Services - Customer Service
  • Level: Elective
  • Sponsor: WebJunction/Skillsoft
  • Format: self paced online
  • Contact Hours: 1

Course Objectives:

NOTE: You must have a WebJunction Skillsoft Learning account to access this course. Instructions for setting up an account are in the yellow box on the right side of the Voluntary Certification Homepage.

Click on the link above and enter your learning account login and password. Follow the path below to find the course.

Catalog > Customer Service > Internal Customer Service

Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires information or a service from someone else within the company, and the quality of that service often has a huge impact on the overall quality of service delivered to external customers. This course explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers as you would your external customers. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Prerequisites None

Expected Duration (hours) 1.0

Lesson Objectives

Internal Customer Service recognize internal customers and internal customer service providers in a given example recognize the importance of identifying your internal customer service relationships identify a process to deliver on your internal customers' needs identify ways to develop an internal customer service attitude