Customer Service Fundamentals: Building Rapport in Customer Relations
- Link: Customer Service Fundamentals: Building Rapport in Customer Relations
- Topic: Programming & Services - Customer Service
- Level: Basic
- Sponsor: WebJunction/Skillsoft
- Format: self paced online
- Contact Hours: 1
NOTE: You must have a WebJunction Skillsoft Learning account to access this course. Instructions for setting up an account are in the yellow box on the right side of the Voluntary Certification Homepage.
Click on the link above and enter your learning account login and password. Follow the path below to find the course.
Catalog > Customer Service > Customer Service Fundamentals: Building Rapport in Customer Relationships
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention to the customers' needs, and understanding their feelings by empathizing with them. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
Customer Service Fundamentals: Building Rapport in Customer Relationships recognize behavioral examples that demonstrate a customer-focused attitude recognize examples of statements that demonstrate empathy build rapport with a customer