Measure #

Measure Name

Change

Reason for Change

All

Any CLEC aggregate measure

·        Exclude Verizon Affiliate Data from CLEC aggregate performance

·        For xDSL Loops reference standard as parity with SDA where using line sharing

NY C2C

PO-1

OSS Response Time (applies to all PO-1) (applies to all interfaces)

CLEC transactions will be actual production times

NY C2C  Actual production data was running consistent with EnView replicated transactions.  The Carrier Working Group agreed that it was no longer necessary to replicate. 

Improves deliverable time for performance measures.  No scripting is required. 

PO-1

OSS Response Time (applies to all PO-1) – WEB GUI

Add product disaggregation reporting for GUI performance for PO-1-01 through PO-1-07.  Performance standard fixed at retail plus 7 seconds (except PO-1-04)

NY C2C.  Requested by CLECs.  Standard to be longer due to differences between a GUI and a direct interface. 

PO-1

PO-1-01 through PO-1-09

Change hours reported from “8AM to 6PM” to “8AM to 9PM.”

NY C2C : Time frames should be consistent with production response times for Parsed CSR.

PO-1-04

Average Response Time – Product & Service Availability

Performance Standard changed to retail plus 10 seconds

NY C2C

PO-1-05

Average Response Time – Telephone Number Availability & Reservation

Reduced time-out limit to 60 seconds

NY C2C

PO-1-10

Parsed CSR – CLEC Total

Metric deleted. 

With the shift from EnView to actual production metrics in PO-1-09, metric PO-1-10 becomes redundant.

PO-2

All

Changed language to expand metric to cover Ordering for EDI and Web GUI transactions specified in the definition.

NY C2C:  Changed product disaggregation language to be consistent with the definition.

PO-2-02

OSS Availability – Prime Time

Added exclusion for scheduled interface outages for major releases

NY C2C

Measure #

Measure Name

Change

Reason for Change

PO-4

Timeliness of Change Management Notice

Modify standard for changes implemented on or after July 1, 2000, 73 days for business rules, 66 days for technical specifications.

NY C2C: Changed language so rules set forth in C2C guidelines would be consistent with standards set in the change control process.

OR-1

Order Confirmation Timeliness

Definition section ; Changed reference for partial migrations from 10 lines to six (6) lines

NY C2C: Changed language to be consistent with order.

OR-1

Order Confirmation Timeliness (all)

Reject Timeliness (all)

Modify line size disaggregation such that facility checks will be completed for orders with more than 5 lines for several sub-metrics.  Changed name of sub-metrics. % On Time LSRC (or reject) – No Facility Check and % On Time LSRC (or reject) – Facility Check

NY C2C: Verizon Retail performs a facility check when there are more than 5 lines on an order.  Discussions with several CLECs indicate that it would be preferred if Verizon performed the facility check in advance of providing a due date.  This enables Verizon to provide a better due date, improving customer service. 

OR-1

Order Confirmation Timeliness (all) for 2 wire Digital and  2 wire xDSL services

Add exclusion for orders requiring loop conditioning.

New issue to be addressed via C2C. Order confirmation (with real due date) is provided upon completion of conditioning and will not be within existing intervals.

OR-1

OR-2

·        Order Confirmation Timeliness

·        Reject Timeliness

(all)

·        Clarified language that performance is based upon orders confirmed/rejected in the month.

·        Added clarifying language  with respect to Pre-Qualified complex

·        Performance standard:  Added the word “manual” to requiring loop qualification.  Provides a separate specified standard for line sharing.

NY C2C.  Language clarification requested by PWC auditing team. 

Provides a clearer description.

OR-1

OR-2

·        Order Confirmation Timeliness

·        Reject Timeliness

Disaggregated  UNE POTS/Pre-qualified Complex to  Loop and Platform

NY C2C

Measure #

Measure Name

Change

Reason for Change

OR-1

OR-2

·        Order Confirmation Timeliness

·        Reject Timeliness

Remove product disaggregation for Resale 2Wire xDSL services

NY C2C:  Verizon no longer resells 2Wire xDSL services.  This service is provided by the separate data affiliate. 

OR-1-02

OR-2-02

·        % on Time LSRC – Flow Through

·        % on Time LSR Reject – Flow Through

Add exclusion for expansion scheduled SOP time during major releases

NY C2C

OR-1-04

OR-2-04

·        % On Time LSRC/ASRC < 6 Lines (Electronic No flow through)

·        % On time LSR/ASR Reject < 6 Lines (Electronic No Flow through)

·        Changed line size breakout to < 6 from < 10

·        Added ASR to name

NY C2C

OR-1-06

OR-2-06

·        % On Time LSRC/ASRC ³ 6 Lines (Electronic)

·        % On Time LSR/ASR Reject ³ 6 Lines (Electronic)

·        Changed line size breakout to ³ 6 from ³ 10

·        Added ASR to name

NY C2C

OR-1, OR-2, OR-3, OR-4, and OR-5

·        Order Confirmation Timeliness

·        Reject Timeliness

·        Percent Rejects

·        Timeliness of Completion Notification

·        Percent Flow-Through

·        Notes in Definition section changed.  Removed the word “completed” before PON Master file

The PON master file includes more than completed orders, and is known as just the PON Master File.

OR-1, OR-2, PR-1, and PR-3

·        Order Confirmation Timeliness

·        Reject Timeliness

·        Average Interval Offered

·        Completed within specified number of days

Performance standard:  Added reference to Appendix L and web-site.

NY C2C Compliance Filing

OR-2

·        Reject Timeliness

·        Exclusions:  Eliminated “orders that are not completed or cancelled” from the language

Language should have been removed in earlier version of Guidelines consistent with earlier NY PSC order to report confirmations in the month they occur.  Performance is reported on a transaction basis.

Measure #

Measure Name

Change

Reason for Change

OR-3-01

·        % Rejects

·        Numerator and Denominator; Removed unclear language from PON Master File.

Language was unclear, and did not add value to the performance metric.

OR-4

·        Timeliness of Completion Notification

·        Eliminate EIF from definition section. 

·        Exclusions: Removed Reference to order completion time in the billing system.

·        Performance Standard: Removed note for CLEC availability for testing on the due date.

·        NY C2C:  EIF is no longer an interface provided by Verizon

·        Removed language because OR-4-03 was deleted.

·        Language references hot cut performance and was not relevant to OR-4 metrics.

OR-4-03

·        % Orders excluded from % On Time Measurement

·        Delete sub-metric

NY C2C: With the conversion to transaction based performance reporting, this exclusion is no longer applicable or relevant.  The sub-metric data would always be 0. 

OR-4-11 through OR-4-15

% Completed orders without etiher a PCN or BCN

% Due Date to PCn within 2 Business Days

% Due Date to PCN within 5 Business Days

% Due Date to BCN within 4 Business Days

% Due Date to BCN within 7 Business Days

·        Add five new metrics

NY C2C:  Verizon believes that the area of completion notification metrics is worth continuing to discuss in the carrier working group – including the possibility of removing some additional outdated measures and including some of these new ones in their place. 

OR-5

% Flow Through

·        Add exclusion for Verizon separate data affiliate

·        Delete special affidavit exclusions

NY C2C:  CLEC aggregate performance should only reflect CLEC performance, without such specific exclusion, Verizon would include SDA performance. 

Measure #

Measure Name

Change

Reason for Change

OR-7

% Order Confirmation / Rejects sent within three business days

·        New Metric and standard

FCC consent decree meeting.

OR-8

OR-9

Acknowledgement Timeliness

Acknowledgement Completeness

·        New metrics and standards

Verzion and AT&T agreed upon metric and standard in NJ proceeding. 

PR-1

Average Interval Offered

·        Definition section: Added the words “for completed and cancelled orders.”

·        Exclusions:  Changed language to orders that have neither been completed nor cancelled

·        Exclusions:  Added exclusion to clarify that disconnects are excluded from all metrics except measure of disconnect orders

PR-1 includes both cancelled and completed orders.  Language change makes it clearer.

PR-1

PR-2

Average Interval Offered

Average Interval Completed

·        In performance standard, change reference to interval guide to refer to the Verizon web-site

NY C2C:  Change was previously ordered by NY PSC, but inadvertently omitted from the prior Verizon filing.

PR-1-10

PR-1-11

Average Interval Offered – Disconnects – No Dispatch

Average Interval Offered – Disconnects – Dispatch

·        Changed Metric PR-1-10 number to PR-1-12, and modified it to include all disconnects

·        Delete PR-1-11

·        NY C2C:  Verizon does not dispatch for all disconnected services.  The performance should be reported on a combined basis. 

·        Re: metric # change: with change in metric definition, this created a metric conflict and a new number was assigned via metrics change control. 

PR-1, PR-2 and PR-3

·        Average Interval Offered

·        Average Interval Completed

Completed within Specified number of Days (1-5 lines)

·        Clarified business day cut off of 5PM

Language clarification

Measure #

Measure Name

Change

Reason for Change

PR-2

Average Interval Completed

·        Delete sub-metrics PR-2-14, 2-15, 2-16, 2-17 and 2-18

·        Delete sub-metric PR-2-13

·        Changed metric 2-10 to 2-18

·        NY C2C: The separate reporting of this performance has the effect of providing CLEC specific data due to the nature of the process the particular CLEC follows. 

·        Deleted 2-13 because metric is already reported under PR-2-02. 

·        With change in metric definition this created a metric conflict and a new number was assigned via metrics change control.

PR-3-10

% Completed within 6 days

Removed the retail compare group – standard is 95%

Exclude 2W Digital and 2W xDSL orders which require a manual loop qualification from the % Completed within six days measure.  Exclude any order with a requested interval > than 6 days.  Exclude facility misses.

Orders which require a manual loop qual will not be completed within the specified days because time has to be added on to complete the manual loop qual process. 

PR-3-03

PR-3-07

PR-3-08

PR-3-09