Consumer Information

Brochures & Other Publications

Brochures

You Make the Call: Consumer Choice in the Telecommunications Market
Calling Card Tips (pdf) (html)
“Know Your Phone" Brochures

Shopping for Long Distance Service
Have You Been Slammed?
Your Right to Privacy
Telemarketing and Phone Fraud
Be Aware of 900/976 Numbers

Ratewatcher Telecom Guide by the Maine Public Advocate

Consumer Bulletins

05-2: Slammers Targeting Small Businesses
05-1: Is Your Computer Dialing Calls Without Your Knowledge? - Beware of "modem hijacking?
04-2: Telephone Consumers Beware – “Slammers” Are Out There
04-1: Low per-minute rate now available for calls to nearby areas
03-2: Avoid Being Slammed: Consider Carrier Freezes
03-1: Calls Placed with Older Calling Cards Can Be Expensive
02-2: What the Public Should Know About Verizon's Use of Customer Information
02-1: What Consumers Should Know About Pre-Paid Calling Cards
01-6: Learn All the Facts When Shopping for Telephone Service
01-5: New Access Number for Telecommunications Relay Services
01-4: Avoid Long Distance Charges When Connecting to the Internet
01-2: New Charges for Receiving a Single Telephone Bill
01-1: Taking the Mystery out of Changing Your Long Distance Telephone Service
00-4A: Beware the 809 Area Code Telephone Scam
00-4: Accessing Some Web Sites May Incur International Long-Distance Charges
98-2: Consumers can choose between seven digit and eleven digit dialing for instate toll calls