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Consumer Complaints
| Year | Utility Type |
Company |
Totals | Service | Discon./Notice | Billing | Miscellaneous | Complaint
Rate (Complaint rates are not calculated until year end) |
| q2004 | ||||||||
| qWater
Common Carrier |
||||||||
| Airport Car & Boat Leasing | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Bay Express Water Taxi | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Casco Bay Charter, Inc. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Casco Bay Island Transit District | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Chebeague Transportation Service | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Eagle Tours, Inc. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Intercoastal Marine Transport | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Island Transporter | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Lionel Plante Associates | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Marine Taxi Service | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Olde Port Mariner Fleet, Inc. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Portland Water Taxi | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| The Water Taxi | 0 | 0 | 0 | 0 | 0 | 0.0 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, and unauthorized charges on bills (cramming).
Complaint Rate: This category is the number of consumer complaints per 1,000 customers.