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Consumer Complaints

Year   Utility Type

        Company

Totals Service Discon./Notice Billing Miscellaneous Complaint Rate
(Complaint rates are not calculated until year end)
q2004
q Telephone
(includes details for local exchange carriers only)
China Telephone Co.  7 4 1 1 1 0.0
Cobbosseecontee Telephone Co.  (TDS) 0 0 0 0 0 0.0
Community Service Telephone Co.  (TDS) 2 0 0 2 0 0.0
Hampden Telephone Co. (TDS) 3 1 0 2 0 0.0
Hartland & St. Albans Telephone Co. (TDS) 2 0 0 2 0 0.0
Island Telephone Co. (TDS) 0 0 0 0 0 0.0
Lincolnville Telephone Co. 2 0 0 2 0 0.0
Maine Telephone Co. 7 2 0 3 2 0.0
Mid-Maine Telecom 10 4 3 2 1 0.0
Northland Telephone Co. of Maine 6 2 1 3 0 0.0
Oxford Telephone Co. 2 0 1 1 0 0.0
Oxford West Telephone Co. 2 0 1 1 0 0.0
Pine Tree Telephone Co. 3 1 1 1 0 0.0
Saco River Telephone Co. 2 0 0 2 0 0.0
Sidney Telephone Co. 2 1 0 1 0 0.0
Somerset Telephone Co. (TDS) 5 0 1 4 0 0.0
Standish Telephone Co. 3 1 0 1 1 0.0
Tidewater Telecom 9 2 2 3 2 0.0
Union River Telephone Co. 0 0 0 0 0 0.0
Unitel, Inc. 1 0 0 1 0 0.0
Verizon  325 102 82 128 13 0.0
Warren Telephone Co. (TDS) 0 0 0 0 0 0.0
West Penobscot Telephone Co. (TDS) 1 0 0 1 0 0.0