Consumer Utility Complaints

Consumer Complaints

Year		Utility Type	Company	Totals	Service	Discon./Notice	Billing	Miscellaneous	Complaint Rate (Complaint rates are not calculated until year end)
q2004
	q	Telephone (includes details for local exchange carriers only)
			China Telephone Co.	7	4	1	1	1	0.0
			Cobbosseecontee Telephone Co. (TDS)	0	0	0	0	0	0.0
			Community Service Telephone Co. (TDS)	2	0	0	2	0	0.0
			Hampden Telephone Co. (TDS)	3	1	0	2	0	0.0
			Hartland & St. Albans Telephone Co. (TDS)	2	0	0	2	0	0.0
			Island Telephone Co. (TDS)	0	0	0	0	0	0.0
			Lincolnville Telephone Co.	2	0	0	2	0	0.0
			Maine Telephone Co.	7	2	0	3	2	0.0
			Mid-Maine Telecom	10	4	3	2	1	0.0
			Northland Telephone Co. of Maine	6	2	1	3	0	0.0
			Oxford Telephone Co.	2	0	1	1	0	0.0
			Oxford West Telephone Co.	2	0	1	1	0	0.0
			Pine Tree Telephone Co.	3	1	1	1	0	0.0
			Saco River Telephone Co.	2	0	0	2	0	0.0
			Sidney Telephone Co.	2	1	0	1	0	0.0
			Somerset Telephone Co. (TDS)	5	0	1	4	0	0.0
			Standish Telephone Co.	3	1	0	1	1	0.0
			Tidewater Telecom	9	2	2	3	2	0.0
			Union River Telephone Co.	0	0	0	0	0	0.0
			Unitel, Inc.	1	0	0	1	0	0.0
			Verizon	325	102	82	128	13	0.0
			Warren Telephone Co. (TDS)	0	0	0	0	0	0.0
			West Penobscot Telephone Co. (TDS)	1	0	0	1	0	0.0

Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized charges in service (slamming).
Complaint Rate: The number of consumer complaints per 1,000 customers. The complaint rate is cumulative, so is not shown for the current year.