Utility Complaints

Consumer Complaints

Year	Utility Type	Company	Totals	Service	Discon./Notice	Billing	Miscellaneous	Complaint Rate (Complaint rates are not calculated until year end)
q2003
	qGas
		Bangor Gas Co., LLC	0	0	0	0	0	0.0
		Maine Natural Gas Co.	0	0	0	0	0	0.0
		Northern Utilities, Inc.	101	10	29	60	2	4.2

Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates.
Complaint Rate: The number of consumer complaints per 1,000 customers. The complaint rate is cumulative, so is not shown for the current year.