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Consumer Complaints
| Year | Utility Type |
Company |
Totals | Service | Discon./Notice | Billing | Miscellaneous | Complaint Rate |
|
q1998 |
||||||||
|
qGas |
11 | 2 | 7 | 2 | 0 | 0.5 | ||
| Bangor Gas Co., LLC | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Maine Natural Gas Co. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Northern Utilities, Inc. | 11 | 2 | 7 | 2 | 0 | 0.5 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and payment arrangements.
Miscellaneous: This category includes complaints about rates.
Complaint Rate: This category is the number of consumer complaints per 1,000 customers.