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Consumer Complaints
| Year | Utility Type |
Company |
Totals | Service | Discon./Notice | Billing | Miscellaneous | Complaint Rate |
|
q1999 |
||||||||
|
qElectric |
801 | 68 | 586 | 142 | 5 | 1.1 | ||
| Bangor Hydro-Electric Co. | 127 | 19 | 91 | 16 | 1 | 1.2 | ||
| Central Maine Power Co. |
637 |
46 | 470 | 117 | 4 | 1.2 | ||
| CMP Group | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Eastern Maine Electric Co-Op, Inc. | 13 | 3 | 5 | 5 | 0 | 1.1 | ||
| Fox Islands Electric Cooperative, Inc. |
0 |
0 | 0 | 0 | 0 | 0.0 | ||
| Houlton Electric | 2 | 0 | 2 | 0 | 0 | 0.4 | ||
| Isle-Au-Haut Electric Power Co. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Kennebunk Light & Power | 1 | 0 | 1 | 0 | 0 | 0.2 | ||
| Lubec Water and Electric (Electric) | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Madison Dept. of Electric Works | 3 | 0 | 3 | 0 | 0 | 1.3 | ||
| Maine Public Service Co. | 17 | 0 | 13 | 0 | 0 | 0.5 | ||
| Matinicus Plantation Electric Co. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Monhegan Plantation Power District | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Swans Island Electric Cooperative | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Van Buren Light & Power District | 1 | 0 | 1 | 0 | 0 | 0.6 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates.
Complaint Rate: This category is the number of consumer complaints per 1,000 customers.