Consumer Complaints as of: 10/28/08
| Year |
Utility Type |
Totals |
Service |
Disconnect/ Notice |
Billing |
Miscellaneous |
|
| q2008 | |||||||
| u | 175 | 58 | 27 | 88 | 2 | ||
| u | Electric | 745 | 32 | 493 | 218 | 2 | |
| u | Gas | 32 | 4 | 6 | 22 | 0 | |
| u | Water | 120 | 17 | 74 | 29 | 0 | |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).
* Includes details for Incumbent Local Exchange Carriers only.