Consumer Complaints

Year

    Utility Type

Totals
Service
Disconnect/
Notice
Billing
Miscellaneous
q2006 
u

Telephone*

504

145

100

203

56

  u Electric

590

102

362

122

4

u Gas

67

6

10

50

1

u Water

87

14

46

24

3

   

 

 

 

 

 

Service:  This category includes complaints about line extensions, outages, damage claims, and service delays.

Disconnect/Notice:  This category includes complaints where customers were threatened with disconnection or were actually disconnected.

Billing:  This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.

Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).

* Includes details for Incumbent Local Exchange Carriers only.