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Consumer Complaints
| Year |
Utility Type |
Totals | Service | Discon./Notice | Billing | Miscellaneous |
| q1999 | 1,464 | 293 | 802 | 301 | 68 | |
| uTelephone | 575 | 212 | 165 | 139 | 59 | |
| uElectric | 801 | 68 | 586 | 142 | 5 | |
| uGas | 27 | 4 | 15 | 7 | 1 | |
| uOther
(utilities not certified by the Maine PUC) |
1 | 0 | 0 | 0 | 1 | |
| uWater | 60 | 9 | 36 | 13 | 2 | |
| uWater Common Carrier | 0 | 0 | 0 | 0 | 0 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).