Consumer Complaints Statistics

Consumer Complaints as of 12/31/08
Year	Totals	Service	Disconnect/ Notice	Billing	Miscellaneous
2008 (PDF)	1,621	182	827	543	69
2007 (PDF)	1,293	179	796	311	7
2006 (PDF)	1,248	267	518	399	64
2005 (PDF)	1,789	428	609	642	110
2004 (PDF)	2,116	310	554	989	263
2003 (PDF)	2,079	297	686	807	289
2002 (PDF)	2,734	285	794	927	728
2001 (PDF)	2,212	242	823	722	425
2000 (PDF)	1,645	182	905	456	102
1999 (PDF)	1,464	293	802	301	68
1998 (PDF)	853	143	412	234	64

Consumer Complaints as of 12/31/08, broken down by Utility Type
Year	Utility Type	Totals	Service	Disconnect/Notice	Billing	Miscellaneous
2008 (PDF)	Telephone*	210	71	32	105	2
2008 (PDF)	Electric	953	45	650	255	3
2008 (PDF)	Gas	48	4	12	32	0
2008 (PDF)	Water	150	19	94	37	0

Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).