Consumer Information
My Problem Is with a Utility Regulated by the Commission
You must first contact the utility and attempt to resolve your complaint prior to contacting the Commission's Consumer Assistance Division (CAD). However, if your complaint involves an unauthorized change of your telephone service ("slamming") or unauthorized charges on your telephone bill ("cramming"), you may skip this step and contact the Commission immediately to file a complaint.
If you've contacted the utility and are unable to resolve your complaint, you can file a complaint with the CAD and a staff person will assist you by investigating your complaint. To learn more about filing a complaint with CAD, see our brochure titled "Do You Have A Complaint?" (PDF) or call the CAD's Consumer Assistance Hotline at 1-800-452-4699.
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