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Consumer Complaints as of: 7/07/08
| Year | Totals |
Service |
Disconnect/ Notice |
Billing |
Miscellaneous |
u2008 |
522 | 61 | 265 | 194 | 2 |
| u2007 | 1,293 | 179 | 796 | 311 | 7 |
| u2006 | 1,248 |
267 | 518 | 399 | 64 |
| u2005 |
1,789 |
428 |
609 |
642 |
110 |
| u2004 |
2,116
|
310 |
554
|
989 |
263
|
| u2003 |
2,079
|
297 |
686
|
807 |
289
|
|
u2002 |
2,734 |
285 |
794 |
927 |
728 |
| u2001 | 2,212 |
242 |
823 |
722 |
425 |
| u2000 | 1,645 |
182 |
905 |
456 |
102 |
| u1999 |
1,464 |
293 |
802 |
301 |
68 |
| u1998 | 853 |
143 |
412 |
234 |
64 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).