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Consumer Utility Complaints

Year	Utility Type	Company	Total	Slamming	Service	Discon./Notice	Billing	Miscellaneous	Rate/1,000 Customer
q2001
	qTelephone (includes only local exchange carriers)		418		89	190	112	27	0.6
		China Utility Co.	0		0	0	0	0	0.0
		Cobbosseecontee Tele. Co.	0		0	0	0	0	0.0
		Community Service Tele. Co.	3		0	1	1	1	0.2
		Hampden Tele. Co. (TDS)	0		0	0	0	0	0.0
		Hartland & St. Albans Tele.(TDS)	1		0	0	0	1	0.2
		Island Telephone Co. (TDS)	0		0	0	0	0	0.0
		Lincolnville Tele. Co.	1		0	1	0	0	0.4
		Maine Tele. Co.	6		1	1	4	0	0.5
		Mid-Maine Telecom	5		2	0	2	1	0.8
		Northland Tele. Co. of Maine	11		4	2	3	2	0.5
		Oxford Tele. Co.	4		2	0	1	1	0.4
		Oxford West Tele. Co.	3		1	1	1	0	0.3
		Pine Tree Tele. Co.	4		1	0	2	1	0.5
		Saco River Tele. Co.	0		0	0	0	0	0.0
		Sidney Tele. Co.	0		0	0	0	0	0.0
		Somerset Tele. Co./TDS	1		0	0	1	0	0.1
		Standish Tele. Co.	11		2	2	4	3	1.1
		Tidewater Telecom	4		2	1	0	1	0.3
		Union River Tele. Co.	0		0	0	0	0	0.0
		Unitel, Inc.	1		0	0	1	0	0.2
		Verizon New Eng., Verizon ME	361		73	181	91	16	0.6
		Warren Tele. Co. (TDS)	0		0	0	0	0	0.0
		West Penobscot Tele. Co. (TDS)	2		1	0	1	0	0.6

• Service:  This category includes complaints about line extensions, outages, damage claims, and service delays.
• Disconnect/Notice:  This category includes complaints where customers were threatened with disconnection or were actually disconnected.
• Billing:  This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
• Miscellaneous:  This category includes complaints about rates, and unauthorized changes on bills (cramming).