Consumer Utility Complaints

Consumer Complaints

Year	Utility Type	Company	Totals	Slamming	Service	Discon./Notice	Billing	Miscellaneous	Complaint Rate
q1999
	qTelephone (includes details for local exchange carriers only)
		China Telephone Co.	0		0	0	0	0	0.0
		Cobbosseecontee Telephone Co.	0		0	0	0	0	0.0
		Community Service Telephone Co.	3		2	0	0	1	0.3
		Hampden Telephone Co. (TDS)	1		1	0	0	0	0.3
		Hartland & St. Albans Telephone Co. (TDS)	2		2	0	0	0	0.9
		Island Telephone Co. (TDS)	0		0	0	0	0	0.0
		Lincolnville Telephone Co.	0		0	0	0	0	0.0
		Maine Telephone Co.	4		2	1	1	0	0.3
		Mid-Maine Telecom	9		3	2	4	0	1.5
		Northland Telephone Co. of Maine	12		2	6	2	2	0.5
		Oxford Telephone Co.	1		1	0	0	0	0.1
		Oxford West Telephone Co.	0		0	0	0	0	0.0
		Pine Tree Telephone Co.	14		8	2	4	0	2.1
		Saco River Telephone Co.	4		0	4	0	0	0.4
		Sidney Telephone Co.	0		0	0	0	0	0.0
		Somerset Telephone Co.(TDS)	3		1	2	0	0	0.2
		Standish Telephone Co.	0		0	0	0	0	0.0
		Tidewater Telecom	1		0	1	0	0	0.1
		Union River Telephone Co.	0		0	0	0	0	0.0
		Unitel, Inc.	2		0	1	1	0	0.4
		Verizon	386		176	128	64	18	0.7
		Warren Telephone Co. (TDS)	0		0	0	0	0	0.0
		West Penobscot Telephone Co. (TDS)	0		0	0	0	0	0.0

Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).
Complaint Rate: This category is the number of consumer complaints per 1,000 customers.