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Consumer Complaints
| Year | Utility Type |
Company |
Totals | Service | Discon./Notice | Billing | Miscellaneous | Complaint Rate |
| q1998 | ||||||||
| qElectric | 446 | 50 | 296 | 98 | 2 | 0.6 | ||
| Aroostook Valley Electricity Co. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Bangor Hydro-Electric Co. | 102 | 14 | 63 | 25 | 0 | 1.0 | ||
| Central Maine Power Co. |
323 |
35 | 220 | 66 | 2 | 0.6 | ||
| Central Monhegan Power | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| CMP Group | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Eastern Maine Electric Co-Op, Inc. | 8 | 0 | 5 | 3 | 0 | 0.7 | ||
| Energy Atlantic | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Fox Islands Electric Cooperative, Inc. |
0 |
0 | 0 | 0 | 0 | 0.0 | ||
| Houlton Electric | 1 | 0 | 1 | 0 | 0 | 0.2 | ||
| Isle-Au-Haut Electric Power Co. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Kennebunk Light & Power | 1 | 0 | 0 | 1 | 0 | 0.2 | ||
| Lubec Water and Electric (Electric) | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Madison Dept. of Electric Works | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Maine Public Service Co. | 10 | 1 | 6 | 3 | 0 | 0.3 | ||
| Matinicus Plantation Electric Co. | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Monhegan Plantation Power District | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Swans Island Electric Cooperative | 0 | 0 | 0 | 0 | 0 | 0.0 | ||
| Van Buren Light & Power District | 1 | 0 | 1 | 0 | 0 | 0.6 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates.
Complaint Rate: This category is the number of consumer complaints per 1,000 customer.