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Consumer Complaints
| Year |
Utility Type |
Totals | Service | Discon./Notice | Billing | Miscellaneous | |
| q2004 | |||||||
| u | 1,414 | 222 | 156 | 776 | 260 | ||
| u | Electric | 531 | 74 | 329 | 125 | 3 | |
| u | Gas | 82 | 2 | 21 | 59 | 0 | |
| u | Other (utilities not certified by the Maine PUC) |
1 | 0 | 0 | 1 | 0 | |
| u | Water | 88 | 12 | 48 | 28 | 0 | |
| u | Water Common Carrier | 0 | 0 | 0 | 0 | 0 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).