Consumer Utility Complaint

Consumer Complaints

Year		Utility Type	Totals	Service	Discon./Notice	Billing	Miscellaneous
q2003
	u	Telephone	1,341	185	269	603	284
	u	Electric	561	76	340	142	3
	u	Gas	101	10	29	60	2
	u	Other (utilities not certified by the Maine PUC)	0	0	0	0	0
	u	Water	74	17	34	23	0
	u	Water Common Carrier	0	0	0	0	0

Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).