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Consumer Complaints
| Year |
Utility Type |
Totals | Service | Discon./Notice | Billing | Miscellaneous | |
| q2002 | 2,734 | 285 | 794 | 927 | 728 | ||
| u | 1,884 | 171 | 337 | 687 | 689 | ||
| u | Electric | 699 | 110 | 429 | 155 | 5 | |
| u | Gas | 132 | 11 | 39 | 82 | 0 | |
| u | Other (utilities not certified by the Maine PUC) |
46 | 0 | 2 | 12 | 32 | |
| u | Water | 72 | 17 | 34 | 20 | 1 | |
| u | Water Common Carrier | 0 | 0 | 0 | 0 | 0 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).