2001 Utility Complaints

Consumer Complaints

Year	Utility Type	Totals	Service	Discon./Notice	Billing	Miscellaneous
q2001		2,212	242	823	722	425
	uTelephone	1,336	139	240	538	419
	uElectric	692	69	508	114	1
	uGas	109	22	36	51	0
	uOther (utilities not certified by the Maine PUC)	6	2	0	1	3
	uWater	69	10	39	18	2
	uWater Common Carrier	0	0	0	0	0

Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).