Skip Maine state header navigation
Consumer Complaints
| Year |
Utility Type |
Totals | Service | Discon./Notice | Billing | Miscellaneous | |
| q2000 | 1,645 | 182 | 905 | 456 | 102 | ||
| u | Telephone | 805 | 112 | 282 | 312 | 99 | |
| u | Electric | 728 | 56 | 565 | 105 | 2 | |
| u | Gas | 42 | 5 | 14 | 23 | 0 | |
| u | Other (utilities not certified by the Maine PUC) |
1 | 0 | 0 | 0 | 1 | |
| u | Water | 69 | 9 | 44 | 16 | 0 | |
| u | Water Common Carrier | 0 | 0 | 0 | 0 | 0 |
Service: This category includes complaints about line extensions, outages, damage claims, and service delays.
Disconnect/Notice: This category includes complaints where customers were threatened with disconnection or were actually disconnected.
Billing: This category includes complaints about disputed bills and deposits, and customers who cannot pay their bills.
Miscellaneous: This category includes complaints about rates, unauthorized charges on bills (cramming), and unauthorized changes in service (slamming).