Parents

• Care of iBook while at school and at home

• Apple MLTI Student/Parent F.A.Q. Sheet

• Apple Store for Parents

First, iBooks should not go home until parents have attended a two to three hour meeting with the school to understand their role and responsibilities, and have signed appropriate policies that the school and district have adopted. Both the student and parent should sign the permission form. Computer laptop procedures and rules for home use should include clearly defined provisions for recharging and caring for the machines, and expectations for appropriate use at home. Without these rules and procedures, students should not take iBooks off school property.

General Handling and Care for Parents and Students to know:

• Mishandling of your iBook could result in your losing it!
• The iBook is fun to use, but it is not a toy! Remember that it is a computer and must be handled with care.
• The iBooks belong to the Maine Department of Education. They are on loan to you to use as a tool for learning.
• The Brenthaven Sleeve should be used when transporting the iBook. The sleeve may be used inside your backpack as well as carried independently. Normal precautions should be taken at all times. Even in the sleeve, you should never place a lot of weight.
• Protect the computer from the weather.
• Protect it from heat or cold.
• Do not eat or drink near where you are using the computer.
• Close the computer carefully – from the center of the screen – do not slam it shut!
• Use the iBook on a flat stable surface …….. if it falls it may break! Do not use the laptop in your lap. The laptop should be on a flat smooth surface in order to maintain air flow around the bottom case. Placing the laptop on a pillow or on your bed will cause the iBook to overheat.
• Do not insert things into openings (ports) of the iBook.
• Be patient. Sometimes computers require time to do their job.
• If/when you take the iBook home for assignments, be sure it is recharged for the next school day. Never charge the iBook while it is in the Brenthaven Sleeve. The iBook should be in a ventalisted space while charging.
• For your own health, when using the computer, it should be kept at least 18 inches from your eyes and the screen should be at a lower level than your eyes.
• Only use standard size CDs and/or DVD discs with the optical drive. Never insert non-standard sized optical media into the drive because the media will get stuck inside the drive.
• You MAY NOT mark the computer in any way with markers, stickers etc.

Cleaning

• Wipe the surfaces lightly with a clean soft cloth.
• Do not use water or other cleaning solutions on the iBook.
• To keep the screen clean, do not touch it with your fingers.

Cables

• When charging cable needs to be connected, be sure to line it up correctly when inserting and removing.
• If the battery is not charging, do not wiggle the power cord. Try removing it and fully reinserting it.
• Be careful not to jerk the iBook around when cables are attached.
• Never charge the iBook while it is in the Brenthaven Sleeve. The iBook should be in a ventalisted space while charging.

If your Technical Lead is unavailable or if you feel comfortable addressing the issue yourself, please feel free to contact Apple at anytime for assistance. Apple MLTI Help Desk Representatives will help you resolve technical difficulties up to the point at which software installation or hardware repair is required. At that point your Apple Representative will ask you to escalate the unit to your Technical Lead for service as follows:

Deliver the unit to the Technical Lead.

1. You will need to provide the Technical Lead with your name, contact information, a description of the problem, and a complete list of your passwords.
2. The Technical Lead will need to know if the you have already contacted Apple. If so, please provide the Technical Lead with the case # assigned by Apple.

2. What information do I need before I call Apple?

Your name.

Your phone number.

Your location (including the name of the school).

The unit’s serial number.

Description of the problem and the steps to reproduce the problem.

3. What are the hours of Operation of the Apple MLTI Help Desk?

Monday – Friday, 7:00 AM – 9:00 PM EST.
Saturday – Sunday: 9:00 AM – 9:00 PM EST.

4. Where do I call?

Please be sure to inform your Apple MLTI Help Desk Representative that you are calling as part of the Maine MLTI agreement.

MLTI Help Desk: 1-800-919-2775

When prompted enter account number: 4MLTI (46584)

5. What can I expect when I call?

An Apple MLTI Help Desk Representative will be available to answer your questions, assist you in troubleshooting, and, if necessary, refer you to your school’s Technical Lead for assistance in safely returning the unit to Apple for service.

Important: Be sure and write down the case number and, if necessary, provide that number to your school’s Technical Lead for further assistance servicing the unit.

6. If a unit is sent to my Technical Lead, how long will it be before the unit is returned?

Your school’s Technical Lead will attempt to troubleshoot and repair all units as quickly as possible. Some service will require that the unit be returned to Apple. Please see question 7 below for more information.

7. If a unit is returned to Apple, how long will it be before the unit is returned?

Under normal conditions, Apple will return to service the repaired device in approximately 72 hours from the time of pick up by Apple’s authorized carrier. The turn around time can be substantially extended by the following actions: Incorrect or inadequate reporting of damage to the computer. No trouble found (as this requires Apple to check all systems). Availability of next-day shipping to rural areas. Your school’s Technical Lead has access to a limited number of spare computers to check-out to student’s whose units need to be returned to Apple. Your Technical Lead will only issues these units when a student’s unit is being returned to Apple.