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E-9-1-1 Maintenance

Updated Contact Information
Please Note: New contact phone numbers 1-800-665-2830 and fax numbers 1-207-624-5010 to submit maintenance

Utilizing the Benefits of Enhanced 9-1-1
Hundreds of Maine communities are currently realizing the benefits of Enhanced 9-1-1 (E9-1-1). In order for the E9-1-1 system to continue to be effective, this information must be kept as accurate and up-to-date as possible. Correct and current E9-1-1 address data are needed to route emergency calls to the correct Public Safety Answering Point (PSAP).
The Addressing Officer is the representative designated by a community who is responsible for developing, creating and maintaining address information for the town. The Addressing Officer must be designated on an official form. A copy of this form and the E9-1-1 Addressing Officer Manual can be found at http://www.maine911.com/communities.
The Addressing Officer has the authority to provide address information to the Department of Public Safety's Emergency Services Communications Bureau, local phone companies, and the E9-1-1 Service Provider. Below is a list of the changes and/or additions that need to be reported to make sure a community's road information is as up-to-date as possible.
After completing the initial addressing project, the Maine Office of Geographic Information Systems (MEGIS) provides each community with a maintenance map book. This map book is designed as a tool to be used in creating and maintaining each town's address information. This map book is an 11" X 17" representation of the community in map grid format which includes a geographical index and a road name index. The index can be referenced by road name and/or road section to the corresponding map grid/s where the road is located. This map book can be replicated and distributed to emergency personnel such as the local fire department, police department, and ambulance services. When E9-1-1 maintenance is completed, new map book page/s are created and provided to the Addressing Officer for replacement in the map book. This keeps the map book as up-to-date as possible.

Changes/Additions that Need to be Reported are:
The addition of a new street/road ( Example 1 & Example 2): Needed is the street name, the name of closest intersecting street, the address where the new road intersects. Also needed is the address range information for the new road and a brief description drawn on a copy of the map book page.
The extension of a street/road ( Example 1 & Example 2 ): When an existing street is extended in length, which affects the total address range. The new address range must be provided.
A street/road name change: ( Example ) When a road name changes, both the new road name and old road name are needed.
A deleted street/road ( Example 1 & Example 2 ): When a road is discontinued or is no longer passable, it should be reported so that the road is removed from the emergency road network.
An address range change: ( Example ) When the total or intersection-to-intersection range is changed on a street, the new address ranges must be provided.
When the location of a road is changed: ( Example ) If a roads location is found to be in error or the road alignment is changed enough to affect location or address information, a drawing depicting the change should accompany the maintenance form. Any resulting address range changes should also be reported.