Employment and Training Services

Sponsor: Laura Fortman
VSM Manager: Jane Gilbert
Data Manager:Tim Griffin

Process Description:
Document current status of the delivery system of employment and training services through the CareerCenter network.

Problem Statement:
How do we increase the capacity of the CareerCenters? How do we increase the capacity and quality of services through systems development?

Customer/Clients:
Job seekers/businesses and employers

Supplier: (upstream)
None Listed

Process Boundaries:
First Step: Customer Intake
Last Step: Employment

Measurement Targets:

Expected Deliverables	Specific Measurements	Timeframe
Goal #1 - State’s current and future economic needs	• Increase the average wage by 15% those who have been successfully placed. Track by subgroups (immigrants, seasonal, disabled, vets, mature adults, youths, and women) • Increase labor supply of youth (18-24) by 25%. It is currently 25,000 • Increase by 65% the number of employers fully serviced in high growth (high wages/benefits) • Decrease the unemployment rate by 35% for all groups with higher than average unemployment rates (returning vets, disabled)	Three Years
Goal #2 - Career Plan. Lifelong learner. Guidance Counseling. Do not train to stay poor. Have more accessing further education.	• 100% of Career Center staff trained in developing career plans that lead to self-sufficiency. • 100% of people offered career planning tool(s) that lead to self-sufficiency.	Three Years
Goal #3 – Analyze the effectiveness of DOL programs toward long-term goals.	• Increase the number of employers satisfied with the skillset of employees placed with them to 87%. There is currently no data for rehab. • Increase the number of job seekers satisfied with the services at the Career Center to 87%.	Three Years

Value Stream Map Goals

Increase the first pass yield by 20%
Increase the staff time with the customer by 25%
Increase the value added to the customer by 25%

Resources Available:
None Listed

Role Expectations: None Listed

Team Members:
Larinda Meade
Bryant Hoffman
David Klein
Penny Plourde
Chris Greenleaf
Peaches Bass
Bonnie Blanch
Ginny Carroll
Gerard Dennison
Allen Stasulis
Mary Anne Samuels
Richard Collier
Debora Roundtree
Shelly Taylor
Star Perkins
Elaine Swift

Caucus Members:
Rusty Cyr
Dawn Mealey
Steve Duval
John Dorrer
Barry Martin
Mike bourret
Pat Boucher
Jill Duson
Laura Boyett
Steve Campana

Lewis Bradford

Updates

February 15, 2006 - Initial Contact - Kaizen Charter

February 15, 2006 - Initial Contact - Kaizen Notes / Parking Lot

February 15, 2006 - Initial Contact - Kaizen Storyboard

February 15, 2006 - Initial Contact - Standard Operating Procedure

February 15, 2006 - Initial Contact - Kaizen Implementation Plan

February 14, 2006 - Employment & Training - Parking Lot Issues

February 14, 2006 - Employment & Training - Implementation Plan

February 14, 2006 - Employment & Training - VSM Metrics