Benefits and Tax Collection Project Team

Generated By: SC
Sponsor: Joan Cook
VSM Manager:

Description: BUC processes for collecting delinquent unemployment taxes from employers and benefit overpayments from unemployment recipients.

Problem Statement: The Bureau of Unemployment Compensation has recently combined the collections units from UC Tax and Central Benefits into one unit. However, the activities of these units are still being carried out separately – the integration at this point is primarily limited to physical co-location of the employees involved. The work itself has not been examined to see if it can be integrated and carried out in a more efficient, cost-effective manner.

Boundaries: The chartered VSM needs to look at all activities associated with the UC tax and benefits collection process and work to fully integrate the two activities into one so that the employees of this unit can perform collection activities for both areas. The goal is to reduce the effort and time it takes to carry out the activities in order to improve operational efficiency, improve the effectiveness of the process in terms of the amount of money recovered and reduce the cost of operations.

VSM Team:
LISA SIROIS - BUC
WENDY BUCK - BUC
VALERIE KALER - BUC
JUDITH BESS - BUC
ERMALYN KENT - BUC
CRYSTAL COOLEY - OAS
CHERYL BRADFORD - BUC
Total # of Team 7