Employer Audit Project Team
Sponsor: Bill Peabody, Director, BLS
VSM Manager(s): Joan Cook, BUC
Process Description:
Two bureaus within MDOL (BLS Wage & Hour Division and UI Tax Division) gather employer information (perform audits) to ensure compliance with Maine Law. Both audit functions look at essentially the same employer information. Efficiencies may be evident in value stream maps of the two “as is” processes. It may be possible to value stream map the two processes into one “to be” process.
Purpose: The purpose of the VSM task teams relative to the assigned process are to:
- See – and document the process, nuts and bolts of the two audit processes; flow charting them,
- Assess – using VSM measurements, characterize the current state processes and identify efficiencies
- Measure – in addition to the VSM measures, are there others?
- Change – plan and implement changes, and then measure improvements.
Problem Statement:
Employers complain of multiple visits from MDOL staff to gather what appears to them to be the same information. They must bear the expense of duplicate visits from auditors.
Process Boundaries:
The process begins with the determination that an audit needs to occur and ends when the audit is complete and the Employer is notified of the findings.
Customer/Clients:
All State of Maine Employers and workers.
Supplier: There is no direct upstream supplier. Audits are done either randomly or because of a complaint.
Measurement Targets:
| Expected Deliverables |
Specific Measurements |
Timeframe |
| Reduce time and resource expense of employers |
Reduction in Duplicate Visits
Reduction of MDOL Staff time utilized to gather information
|
Implementation Plan by January 15, 2006 |
Resources Available:
To be identified as needed during the VSM
Role Expectations: (Note expectations around decision-making and implementation)
The ER Audit VSM Team will map the “as is” and “to be” processes and make a recommendation to the sponsor for approval. In anticipation of approval, the Team will also provide an implementation plan. Each item of the implementation plan will also need approval of the sponsor. Any action suggested by the implementation plan will be subject to available resources.
Team Members:
ROYAL BOUCHARD (BLS)
CHERYL BRADFORD (BUC)
TED BRADSTREET (BLS)
VERNA ELDRIDGE (BLS)
KATHY LAUGHTON (BUC)
PATTY PAGE (BLS)
JEFFREY LEVESQUE (WCB)
LAURA BOYETT (BUC)
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