Administrative Support Services for the Bureau of Unemployment Compensation, the Division of Administrative Hearings, and the Unemployment Insurance Commission

Sponsor: Laura Boyett
VSM Manager:Mayrene Crane
Data Manager: Steve Crate
Team Members: Nancy Curran, Veronica Terroni, Mary Ellen Plato, Jeanne Raynes, Judith Bess
Caucus Members: UIC Commissioners, BUC Division Directors, BUC Admin Staff, Allan Toubman

Description: The process examined is adiministrative support services for the Bureau of Unemployment Compensation, Division of Administrative Hearings, and the Unemployment Insurance Commission.

Problem Statement: Three administrative units moving into a single location while facing a reduction of funding for these vital activities.

Boundaries:
First Step: administrative support services
Last Step: administrative support services

Measures:
Expected Deliverables: identify tasks, workflows, and redundancies and duplications
Specific Measurements: list tasks, workflows, and redundancies and duplications
Timeframe: by the end of the two-day VSM session (25th of March)

Resources Available : Team Manager, Facilitators, Members, Sponsor, DOL Senior Management.

Customer/Clients: UI Commissioners, Division Directors, Bureau Directors, Hearing Officers, Team Leaders, Claimants, Employers

Supplier:
N/A