Project Team Roles and Responsibilities

VSM Sponsors

• Has primary oversight/responsibility of the team and project
• Approves the selection of the VSM Manager
• Communicates the relationship between project's goals and higher organizational goals
• Participates in Chartering "symposium".
• Meets with team prior to two-day VSM to:
• Clarify charter
• Review roles and responsibilities
• Assess membership
• Be a presence at VSM meetings to ensure that work is on track and to facilitate course corrections as needed
• Facilitates team to apply learnings, asks good questions, provides positive feedback, removes obstacles, and provides enthusiastic support
• Review metrics at regular intervals
• Check in regularly with VSM Manager to ensure that the agreed to implementation plan is on track
• Facilitates conflict negotiation at boundary interfaces
• Communicates status with BTC Steering Committee 
• Commits to learning and continuous improvements

VSM Managers (in addition to team member roles)

• Attends all VSM meetings
• Works with facilitator to set meeting agenda
• Makes decisions during team meetings that facilitates forward movement
• Coordinates meeting place, time, date and communicates info to team & caucus
• Assigns responsibilities to task team members as appropriate
• Keeps focus on implementation plan
• Updates implementation plan as tasks are completed
• Holds meetings either in-person, e-mail or phone with team members at regular intervals in order to facilitate completion of tasks on the implementation plan
• Ensures all improvements made as a result of the VSM or Kaizens are recorded
• Elevates issues, concerns, accomplishments to sponsor
• Reports and communicates results to sponsor, team and caucus members and project team at regular intervals
• Attends the three week VSM and Sponsor check-in with BTC project manager
• Attends, participates, and influences the 6-week system checks (“The Fair”)
• Coordinates between VSM team and facilitator
• Ensures that notes are kept of all meetings and distributed to team and caucus members
• Ensures that supplies are brought to each meeting
• Models good meeting management

Data Manager

• Participates in VSM Metrics training
• Has ability to communicate understanding of metrics to team
• Consistently uses standard templates and reporting forms
• Documents assumptions in calculations so that team can easily “re-trace” their thinking
• Calculates metrics as team works through the maps
• Calculates summary metrics
• Provides continuous improvement feedback to the BTC Data Manager (John Rioux)

VSM Team Members

• Attend and actively participate in VSM Meetings including two-day VSM Kick-off
• Takes responsibility for completion and follow-through of project work assignments
• Develops, assesses and monitors metrics and implementation plan and makes adjustments as needed
• Commits to learning and continuous improvement
• Negotiates current workload and expectations with immediate supervisor
• Engages in good meeting management norms and behaviors
• tays informed of the VSM Team's progres

VSM Caucus Members

• Serves as a resource and support to VSM team
• Stays informed of the VSM Team's progress
• Reads and provides feedback and input on distributed VSM materials/minutes
• Participates in selected team meetings, if needed or interested
• Other support as needed or requested by the team