BTC Fair

March 17, 2005

 

What has been implemented so far?

 

• None to date
• Numerous changes to OSOS to save time & add value
• Provided state-wide training in use of SOC codes
• TAMS streamlining

- saving thousands –

metrics to follow

• Centralized wait list distribution by counselor

- saved each field office much time & reduced duplicated efforts

• Eliminated multiple meetings
• Change spec review
• Change requirements definition process
• Collections process (data enter) Wage Garnishment payment
• Payment Agreements (Fx-10) merged with Tax Statement of Account (Tax-15 Bill)
• Agreed upon accessibility standard
• Agreed upon a standardized template
• Mapped our future state
• Prescanning Documents
• Conference Rooms Booked on-line
• First State of instant single party fact finding
• E-Mail decisions – electronic transfer of decisions
• Simplified tracking spreadsheet

 

What is in the process of being implemented?

• UI pilot in process (green slip for temp or partial unemployment)
• Ongoing involvement in culture change of DOL by making decisions as close to customer as possible
• Policy changes/ONCE APPROVED
• STANDARD Statement of Account for Benefit billing
• Eliminate write-off notices (Benefits)/(pending approval
• Common list (2 reduced to 1)
• Pilot test of new intake form
• Vendor & staff training

q       Correct person to call

q       Ten key pad skills

q       New batch copying procedure

q       Streamline point of data entry (single entry)

q       Standard coding DOLARS & MFASIS

q       3 different kaizens

• Presented to steering committee & Extended Leadership Team
• Making recommendations and discussions with sponsor
• Fact-finding
• Web job order portal & interface w/OSOS
• Numerous tool revisions, i.e., letters, checklists
• Standardization of customer orientation
• Development of a customer and staff guide for selecting appropriate SOC codes
• Clean-up of employer data base
• Standardization of employer files creation
• Refine our metrics (meeting with Jon Kirsh scheduled)
• Develop our policy (meeting scheduled next Wednesday)                     
• Scanners ordered
• Electronic transfer for DAH decisions
• Manual –DEPUTY’S-!
• Non mon rewrite
• Officer of the Day
• Law Book updated
• Commission relocation
• Dispelling the myth

 

What are you getting ready to implement?

• Coordinate w/OIP Job Jar
• Evaluate eliminating implementation decision step or combine with OIP task assignment
• But need more pilot programs
• Review current teams to see effect on empowerment & decision making                       
• Future recommendation
• Training waivers at Claims Center levels
• Video Conferencing
• Scheduling days & method
• Revise B-100 to include days not A&A
• Update employer contract info
• Statewide electronic data base for employer applications
• Developing customized recruitment protocol for JO’s
• Use of e-mail notifications in place of USPS
• Redesign of desktop tools & services & tracking of such
• Centralized staffing of JO functions
• New prioritization definitions
• IT Intake Form
• Project Management Standardization
• Cost/benefit analysis standardization
• Requires acceptance and funding
• Enter invoice at originating office
• Integrated computer systems
• N/A
• Implement policy changes w/approval
• Entering invoices once
• Printing
• Resource directory working w/OIP

 

Future:

• Invoices at the original office
• Upgrading the systems
• Standard coding for DOLARS & MFASIS

 

Recommendations:

 

            We want to recommend that current & future VSM teams revisit/be aware of & pay attention to DECISION POINTS!