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Bureau/Division Director’s Meeting

January 19, 2005

Commissioner’s Conference Room

 

The following are points of interest that were discussed at the Bend the Curve portion of the Bureau/Division Director’s meeting Wednesday, January 19, 2005.

 

  • John Rioux did a presentation on Metrics and Managing Change.  He will do the presentation for the staff taking the Facilitator Training. 
    • VSM groups must address staff time.  The current form will be modified to include this. 
    • If staying in the same value stream, waiting time needs to be counted, but if doing something else while waiting, it is not counted.
    • Need to be organized.
    • Need to look at cost of providing a service.
    • Need cost accounting system in place of grant accounting system.
    • Need to shorten time to deliver services to customer.
    • Need for continuous improvement. 
    • Services are not customer driven, but are provided because we have always done so. 
    • Concern of losing customer focus and the purpose that DOL exists.
    • Need to have a process to deliver what the customer needs.
    • Measure what we do for input and make sure to examine customer focus.
    • Examine each product and function.
    • John will put his Metric Power Point presentation on the Web site for easy reference.
  • Some Directors are getting anxious about needing immediate outcomes and the need to start showing cost savings.
  • There has been progress with BES and BRS working together.
  • The Commissioner asked for ideas on how to make this weekly time together be more productive. 
    • More time for Policy Discussions
    • Boundaries around BTC talk at top.
    • See what us is saved by attrition and change tasks to fit what we have left.
    • Policy discussion on redesign.
    • Strategy and vision priorities.  Plan and process
    • Go back to November BTC and work with formal vision.
    • Be sure we’re in the right place.
  • We must reinvent MDOL to be more relevant to jobseekers.  We must let go of thing we’ve done in the past.
  • In order for a bottom up process of change to work, we need input from front line people but need support from top.
  • Need to identify skills, knowledge and abilities of employees to in order to mange the change that will occur.