Bureau/Division
Director’s Meeting
January 12, 2005
Commissioner’s
Conference Room
The following are points of
interest that were discussed at the Bend
the Curve portion of the Bureau/Division Director’s meeting Wednesday, January 12, 2005.
- Susan
Gallant presented an Approach to Redesign Conference
Model. Her recommendations are for
a full-scale system change and likened it to an Organizational Barn
Raising. Four three-day Conferences
would be held, a Visioning Conference, a Customer Conference, a Technical
Conference and a Preliminary Design Conference. Each Conference would include different
stakeholders, both internal and external. A core third of DOL employees would
attend all Conferences and the BTC Steering Committee would attend all
four. If this concept is approved,
several different models could be integrated into the approach. Susan
talked about what each Conference would accomplish, i.e., the Technical
Conference would discuss the nuts and bolts of the redesign and how work
flows with the Preliminary Design Conference concentrating on what DOL
would look like after completion.
It is recommended to have three to four weeks between Conferences.
- John
Dorrer stated 35 other states have gone through a redesign and he will
talk to some of them to get their input and learn of their experiences.
- A
redesign would reorganize functions as well as people.
- A
discussion on urgency followed with some feeling no sense of urgency,
except to save money, and others felt a high degree of urgency. The concensus is that it should be done
in a reasonable amount of time, six months at the most.
- There
is a need for a solid vision and a need to stay focused.
- Commissioner
Fortman stated that we must not let the pressures of the Legislative
Session hamper our efforts. We must
evaluate every task we do and see how it all fits together.
- If was
suggested the Governor be invited to a VSM Report meeting to give him a
better idea of what DOL is doing.
- Continuation
of the redesign discussion will be put on the next BTC Agenda.
- A
Report Card of what has been done to-date will be constructed and the
process will be rated.
