 Frequently
Asked Questions
Why are we doing Bend the Curve?
To improve service delivery, reduce expenses, and improve the value of products we provide to our customers.
Change is inevitable, Bend the Curve allows us to be proactive and plan for our future.
Why is it called "Bend the Curve?" What curve are we bending?
Bend the Curve can be considered as a metaphor representing our past, present, and future. The beginning of
the curve is our past and the end is our future. We cannot see our future looking toward the
past, and its only when we begin to bend the curve that our future becomes apparent.
The curve we are bending is the expense versus revenue curve. Our work
will be to shift how work gets done in order to bend the expense verses
revenue curve. We can’t bend the curve by making only incremental
changes. The changes need to be fundamental and system wide, supported
by a different culture.
Will there be a lay-off? Am I at risk of losing my job?
Bend the Curve seeks to reduce costs while avoiding layoffs.
Layoffs will only occur as a last resort.
Who will be involved in this initiative?
All of us! Commissioner Fortman and a leadership team will be steering the effort forward, and
all staff will be engaged throughout the process in learning and task exercises.
How Can I Help?
Every member of our staff will be a part of the Bend the Curve effort. In order for us to succeed, we all need to follow these basic ground rules:
- Communicate often;
- Take risks;
- Learn new tools;
- Change how we approach our work and accomplish tasks;
- Express concerns and make suggestions for improvement;
- Hold ourselves and others accountable;
- Ask for and provide feedback;
- Learn, change, adapt, grow;
- Stay open to new ideas; and
- Learn from mistakes.
And …
- Influence the tactical direction of the change;
- Engage with the initiative: “show up”, ask questions, share what we know;
- Participate on task teams;
- Teach what we have learned to colleagues;
- Work collaboratively to examine processes and improve them; and
- Provide energy and enthusiasm.
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