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Subscriber Support

At InforME, it is our goal to deliver solutions that meet your eGovernment needs, and we want your eGovernment experience to be a positive one. We realize how much businesses and citizens have come to rely on the Internet to interact with their government.

InforME strives to deliver the highest quality services to you. Customer service is at the heart of what we do and we want you to be 100% satisfied. Help us evaluate our services by taking a moment to complete our Subscriber Services Survey and be sure to let us know about your specific eGovernment needs.

We are always delighted to hear from our customers. A customer service representative is available to assist you Monday through Friday, 8:00 a.m. - 5:00 p.m. EST.

How To Contact Customer Support

Telephone: 207.621.2600 or 877.212.6500 (toll free)

Email: info@informe.org

Fax: 207.621.9950

Mail:
Information Resource of Maine
45 Commerce Drive, Suite 10
Augusta, ME 04330

LiveHelp … ask us now!

Need immediate response? InforME is delighted to offer Live Help from Maine.gov. Just click on the Live Help link on the left side of the Maine.gov home page. A live online chat service connects you to an InforME Customer Service Representative immediately so that you can get your question answered without a wait. With Live Help, your browser can be instantly “pushed” to the website where your answer can be found. What’s more, you can print your user session to refer to at a later date. Instead of waiting for an email response, click on the Live Help button on the State of Maine website, Maine.gov!

When Contacting InforME

When contacting our staff either by email or telephone, please include the following information so that we can service you quickly and efficiently:

  • Company Name
  • Account Number
  • User I.D.
  • Email Address
  • Phone Number