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Subscriber FAQ

Motor Vehicle Records

When I type in the information, an error comes back saying “The driving record you have requested was not on file.” What does this mean?

This message means that the information you entered does not match any information on file with the Bureau of Motor Vehicles. Please check the information you have entered and try again.

I enter my record request information but the system is moving very slowly and I receive a blank page. Why is this happening? Did I get charged?

We’re sorry for the inconvenience, but when you see a blank page on your screen, it means that the system is temporarily down. Please try accessing the service again in 10-15 minutes while we work on resolving the issue. Your account is only charged if you see an actual motor vehicle record appear on your screen.

Public Criminal History Records

I enter my payment information and hit continue, but it brings me back to the same page.

This means that you do not have cookies enabled on your browser. Please visit the Help with Cookies page: http://www.maine.gov/portal/help/about_cookies.html

When will I receive the public criminal record?

Most search results will be returned via e-mail within two hours. If your search results are not returned within twelve hours, then your inquiry may be one that requires manual intervention. Search results for inquiries that require manual intervention may be delayed for up to four weeks.

The transaction tracker says that my request is done, how come I didn’t receive the email?

It is possible that a spam filter on your email account may prevent you from receiving the email containing the link to your processed criminal history request. Please check your 'spam', 'junk', or 'bulk' mail folders and set up your account to receive mail from 'info@informe.org'

If you continue to have a problem with your spam filter, you can also check the Subscriber Account Management site and select the View Past Requests and Billing Information under the Public Criminal Records heading to print completed transactions at: www.informe.org/interactive You may search your transaction by number or last name and if the record is complete, click on the name to retrieve the report.

I received the record, but the information contained in the report is for someone different than the person I requested.

Please contact the State Bureau of Identification at 207-624-7240 for more information.

I just received this record in the past 30 days, but when I click on the link in the email, it says “Error in record retrieval.”

The link to retrieve your record is very long, and your email server may break up the link so that only part of the entire link is clickable. You’ll notice that the link looks something like this:

Print your record for JOHN DOE [http://www.informe.org/cgi-bin/PCR/getrecord.pl?e=info@informe.org&f=MI Q999625239&i=5554444]

When you click on the link, you are only accessing the first part of the web address and omitting the second part. In order to get to your record, you must have the ENTIRE link in your address bar (from “http” all the way to “5554444”). Simply copy the first line (from “http” until “MI”) and paste that in your address bar (do not hit “Enter” or “Search” yet). Next, copy the second line (from “Q” to “5554444”) and paste it in your address bar exactly next to what you’ve previously pasted. It should look like this in your address bar:

http://www.informe.org/cgibin/PCR/getrecord.pl?e=info@informe.org&f=MIQ999625239&i=5554444

Then hit your “Enter” key, and you will be brought to the criminal record.

I got this email a few months ago and I’m trying view the record again and I receive an error message saying “Sorry, there is no record with the provided information.”

Criminal records can only be viewed for 30 days from the day that the report is processed and emailed to you. Please be sure to view these requests as soon as you can and print as many copies as you think you will need.

Crash Reports

Why didn’t I receive the crash report I ordered?

It is possible that a spam filter on your email account may prevent you from receiving the email containing the link to your criminal history request once it has been processed. Please check your 'spam', 'junk', or 'bulk' mail folders and set up your account to receive mail from 'info@informe.org'

If you continue to have a problem with your spam filter, you can also check the Subscriber Account Management site and select the View Past Requests and Billing Information under the Crash Reports heading to print completed transactions at: www.informe.org/interactive You may search your transaction by number or last name and if the record is complete, click on the driver’s last name(s) to retrieve the report.

When I click on the link to retrieve the crash report, it doesn’t come up.

The crash report is in pdf format, which means you need Adobe Acrobat Reader to view it. For specific problems with downloading pdfs, please visit the Adobe Help page: http://www.maine.gov/portal/help/adobe_support.html

You can download the most current version of Acrobat Reader from the Adobe website: www.adobe.com

UCC

I have submitted a UCC filing, but I didn’t receive the filing document.

The filing acknowledgement is in pdf format, which means you need Adobe Acrobat Reader to view it. For specific problems with downloading pdfs, please visit the Adobe Help page: http://www.maine.gov/portal/help/adobe_support.html

You can download the most current version of Acrobat Reader from the Adobe website: www.adobe.com

As a subscriber, you can view the UCC filings that you have completed in the past 30 days by going to: https://www.informe.org/ucc/filing/begin.shtml

Under the “For Subscribers Only” heading, click on the third link that says “View UCC filings.” You will need your username and password to gain access.

I’m trying to download a UCC search, but the document won’t come up.

The search results are in pdf format, which means you need Adobe Acrobat Reader to view it. For specific problems with downloading pdfs, please visit the Adobe Help page: http://www.maine.gov/portal/help/adobe_support.html

You can download the most current version of Acrobat Reader from the Adobe website: www.adobe.com

Interactive Corporate Services

I have selected the documents that I want to download and I accept the charges, but I receive an “Internal Server Error.”

You will notice that before you received the Internal Server error, the confirmation page did not contain your username in black; it was blank. The error occurred because the system doesn’t know which account to charge. In order to avoid this problem, begin all of your searches from this page: http://icrs.informe.org/nei-sos-icrs/ICRS

This is most often caused by having the keyword/charter number page bookmarked or in “Favorites” and beginning the searches from there. Please begin your searches from the above link each and every time.

The documents are downloaded and the page says “Done,” but nothing came up on my screen.

The corporate documents are in pdf format, which means you need Adobe Acrobat Reader to view it. For specific problems with downloading pdfs, please visit the Adobe Help page: http://www.maine.gov/portal/help/adobe_support.html

You can download the most current version of Acrobat Reader from the Adobe website: www.adobe.com

As a subscriber, you can get a copy of corporate documents that you have downloaded within the past 15 days through the Document Copy Retrieval Service at: http://icrs.informe.org/nei-sos-icrs/ICRS . You will need your username and password to gain access. You will able to search by a date range.