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What Are Adoption Rates?
Adoption rates measure the usage of online services. An adoption rate is calculated by taking the total number of transactions processed through all delivery channels (by phone, web, mail, and at the counter), compared to the number processed via the online service, during the same period of time. The percentage completed online is the adoption rate for the service. For example, if you processed a total of 100 transactions in one month and 10 of those transactions were processed through your web application, the adoption rate for that month is 10%.
Adoption Rate Wizard
InforME measures adoption rates for our eGov applications using our Adoption Rate Wizard, an online application that tracks eGov service usage and adoption. We can view the number of transactions by week or month for a specific service, and see the adoption of that service through numbers and graphs. The total number of transactions is extracted by either a direct connection to an agency backend system or through a secure administrative site in which the agency provides the totals on a weekly or monthly basis. The Adoption Rate Wizard then compares this total with the number of transactions processed through the Web. All transaction and adoption rates are archived, so growth can be tracked due to promotional efforts, brand recognition, eGov trends, etc.
InforME’s Adoption Rates Top Five
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