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Success Stories - Public Criminal Records
Department of Public Safety, State Bureau of Investigation
The Public Criminal Record request service is a web-based information delivery application which allows government agencies, businesses, employers, and individuals to request public criminal records related to criminal history information for offenses committed in the State of Maine.
The Maine Public Criminal Record search is unique in that the time savings to the user is remarkable. Prior to launching this service there was a lag time in obtaining a public criminal record anywhere from 8 months up to 2 years. The Department of Public Safety's goal was to reduce this delay to less than two weeks. Today, the application returns the majority of applications within hours and all are returned within 10 days. Giving governmental entities, individuals, businesses and employees the convenience of requesting a record 24 hours a day/ 7 days a week is why the service is so successful and continues to grow.
Anne Head, the Director of the Office of Licensing and Registrations within the Department of Professional and Financial Regulation says, "Due to the speed in which we receive the criminal background history, our staff has greatly reduced the time it takes to process our initial applications for licensure."
As a result of the performance of the service, the Maine State Police has experienced a sharp and continuing increase in record requests since launch. Customer satisfaction has been substantial because the time in receiving a record has decreased tremendously. The Department has seen an impressive 80% increase in volume with public requests since launching the application.
The Director of the State Bureau of Identification, Ruth Lunn, states, "The Public Criminal Record application has more than exceeded our expectations! By offering this service on the web, it accelerates the State Bureau of Identification processing time. The substantial gain in staff time is now used to help meet additional agency priorities."
Agency benefits include:
Constituent benefits include:
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