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Success Stories - PayTIXX

Maine Judicial Branch, Violations Bureau

URL: www.paytixx.com

The PayTixx system provides for payment of Maine traffic tickets on the Internet. or by using an interactive Voice Response (IVR) system by calling a toll-free number. Users can also view their violation records, verify a court date, pay outstanding fines using a credit card, or get answers to frequently asked questions.

Consituent and agency benefits include:

  • Customers have options: The new PayTixx system accommodates both the Internet user and the non-Internet user. Violators no longer need make the long drive to central Maine, wait on hold to get their questions answered, or pay top dollar for expedited mail payments. The ease of the Internet provides an alternative.
  • No more geographical barriers: Instead of mailing the traffic ticket with a personal check or money order made out in the appropriate amount to the Violations Bureau or making payment in person at the only Violations Bureau counter located in Lewiston, Maine, Monday thru Friday, between the hours of 1:00 p.m. and 3:30 p.m. the Paytixx service is available seven days a week between the hours of 4:00 a.m. and 11:30 p.m., from anywhere in the country. It is completely ADA tested and accessible, allowing for anyone to access the information and service they need.
  • Savings to the State: Paytixx has been used by 13% of the 140,000 violation payments within its first year. And the numbers keep increasing. In times of budget cuts, this is all the more important as it allows a limited staff to provide excellent service to those who wish to visit the counter or mail in payment.

Feedback from the service has been very positive! Here is what some users had to say:

"This was great, Fast and easy!! The website was laid out in the most user-friendly fashion I have every used."

"Service was great and very fast!!!!!!! Great job!!!!!! No improvements needed."