Agency Feedback Survey

Thank you for working with InforME on your recent project. InforME is constantly looking to improve our services and the satisfaction of our customers. To assist us in this process we are requesting that you spend just a few minutes completing the following survey.

Thank you in advance for helping us to continuously improve InforME!

Does your agency participate in webmaster meetings and training provided by Informe?
My project is complete. (If you answered “No”, please skip to Question 7.)

Please indicate your level of agreement with the following statements:

InforME support (including maintenance, hosting and help desk) is responsive to my needs as well as those of the services’ users.
The design of the final product meets my expectations.
The performance (speed, usability, etc.) of the final product meets my expectations.
This service has reduced the workload for my office.
InforME staff took the time to understand my needs and business processes.
InforME communicated clearly and effectively throughout the duration of the project.
The InforME staff responded quickly to my questions.
Creative Services (including graphic design, accessibility, usability and prototyping) provided me with creative and innovative ideas to improve my service.
Development (including functionality, testing and eCommerce) understood the technical needs of my service and involved themselves in the project.

In thinking about your decision for on-line services, please indicate which of the following were least/most important to you:

Alleviate short staffing problem
Increase public awareness
Use new technology to advance business processes
Are you or your agency using any of the following InforME software tools (Please select all that apply):
AutoForms
What's New
Citizen Alert
Live Online Help
Maine.gov News System .

InforME Solutions

InforME INFORMATION

Agency Feedback Survey